Ordering, Windows XP and Internet Explorer 8

Folks

Although it doesn’t seem to affect everyone, I am aware of a problem with our eCommerce provider’s software and support (or lack of it) for IE8 which is the latest version of IE available for XP. It affects placing an order and the setting of the shipping rates appropriate to the location.

At the moment, all they are suggesting is to “upgrade” but as XP doesn’t support IE9 it would mean either pick another browser or upgrade your OS. Not very helpful!

In the meantime, if you could try ordering on a different machine with an updated browser, or use a different browser on XP.

I sincerely apologise for the inconvenience while we see if this is resolvable more easily.

Many thanks, Howard

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17 Responses to Ordering, Windows XP and Internet Explorer 8

  1. Jacek says:

    With so many upgrades available for IE8 on XP (Firefox, Opera, Chrome, etc) and many companies dropping support for this antique browser, I see no reason why should anybody still use it.

    • admin says:

      Hello Jacek,

      While I understand that, not far of 15-20% of browsers out there are still IE8: that’s a huge chunk og the market. I would say the biggest hinderance to browser upgrade is that these machines are probably on XP, and IE9 won’t work on XP.

      Many thanks, Howard

  2. Ken eaton says:

    Hi Howard,
    Thanks for investigating the problems of ordering due to the Ecommerce software.
    Whilst I am using windows XP and it is loaded with IE8 – I have my browser set
    for use with AOL – Regret same problem exists and unable to process my order.
    Regards
    Ken Eaton
    GW1FKY

    • Chris GW6KZZ says:

      Ken, I had similar problems with AOL so I installed MSIE web browser and ran both through AOL connection and it worked by ordering with MSIE. AOL own stand alone software blocks certain pop-ups and compatability problems which is reknowned for blocking ordering online, especially because of the differences between AOL UK and AOL USA software kernals. So I would recommend you install the highest version of MSIE to work along side AOL’s own software plus install AOL own software to allow MSIE to work together through the AOL connection which runs in hidden mode near the clock. Forgotten the correct terminology even after 20 years beta testing AOL software, lol. Hope that helps a little.

  3. Leif R says:

    Hi Howard and the FunCube Dongel Pro+ team. I wrote to you a week ago regarding that there was no option to pay via an bank transfer for the new FunCube Pro+ delivery to Sweden. In my letter I asked for your Eban/Bic bankadress. But no answer from the FunCube sales team. Please contact me.

    With best regards Leif R. /Sweden

    • admin says:

      Hello Leif

      I am sorry, right now we are working hard to clear the waiting list of orders, and I have not yet set up payment options other than Paypal, however we already started work some weeks ago to allow for other payment options. It is not an immediate process I am afraid.

      Many thanks, Howard

  4. Rahul says:

    I hate to ask this. But when should I expect to receive my dongle ? Will the dongle be sent out in batches every week ?

    Regards

    • admin says:

      Rahul,

      They are being sent out on (almost) a daily basis, with a target of about 50 units per day, although it is likely to be more sporadic in the first three weeks due to my occasional travelling commitments and while we settle down the supply chain for some of the parts.

      Many thanks, Howard

  5. D. Craig Fox says:

    Greetings Howard from southern California. Like others, I received email confirmation of being put on the “list”, but have heard nothing since. I have emailed directly but have received no reply. I check the posted “list” almost daily but it appears to be unchanged. Are you updating the posted list? Should I just be patient?
    I know you are busy filling orders and I am anxious to order mine. Thank you very much!

    • admin says:

      Hello Craig

      Yes, you’re in there. We are awaiting parts at the moment, due on Monday 5 November, so it’ll be a week after that that the units will have been assembled and ready for shipping again.

      Many thanks.

  6. Rahul says:

    Hi,

    I would really appreciate if you could let me know by email where I am on the waiting list. I had registered my interest for the funcube dongle.

    Regards

  7. D. Craig Fox says:

    Thank you Howard!

  8. deborah mcmahon says:

    hi
    can you tell me if my order for the fcd pro+ was recived?
    it is a christmas for my dad,when will shipping be.
    thank you deborah.

    • admin says:

      Hello Deborah

      Yes, you’re on the list. It’s our intention to be able to deliver all outstanding current orders before Christmas.

      Many thanks, Howard

  9. Yury Ivannikov says:

    Hi,
    could you tell me if my order for the FCD Pro+ was recived? I had registered my interest for the funcube dongle few days ago. Tnx and 73!

    • admin says:

      Hi Yuri

      I received your order over the weekend of 20 January, and it was processed then. As requested I held your package until after 26 January, you should have received an email with the tracking number.

      Many thanks, Howard

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